Ordering questions

Is there a minimum order?

Minimums depend on the item and the supplier. On each product page, the first quantity in the price grid is usually that item’s minimum. Need fewer? Ask us, and we’ll look for a similar item with a lower minimum.

How long will my order take? Can you rush it?

Production usually takes 5 to 15 business days after you approve your proof, depending on the product. The production time on a product page comes from the supplier and doesn’t include proofing or shipping, so your quote confirms the delivery date before you order. Rush service is available on many items. Tell us your in-hand date up front, and we’ll tell you which items can make it.

Will I see a proof before you make anything?

Yes. We send a digital proof for every printed or decorated order, showing how your logo will look, and you can ask for changes before you approve it. Nothing goes into production until you approve it. If anything arrives damaged, defective or different from the proof you approved, email [email protected] within 10 days of delivery with photos. We’ll reprint or replace the affected items, or refund them if a replacement isn’t possible.

How does pricing work?

Product pages show estimated prices by quantity, plus any setup or run charges listed for the item. Extra imprint colors or locations, rush service and shipping can change the total. Sending a quote request is free and doesn’t commit you to anything. We reply with a written quote that lists every cost, including setup and shipping (shipping is an estimate until the final freight cost is known). Sales tax, if it applies, is listed on its own line. All prices are in US dollars.

What kind of logo file should I send?

Vector files (AI, EPS, SVG or a vector PDF) give the cleanest results. We also accept PNG, JPG and PSD files. If a small or blurry image is all you have, send it anyway, and we’ll let you know what we need. Need artwork created? Our team can design it, and we’ll confirm any design cost with you before we start. Either way, you’ll see a proof before anything is made.

Can you ship to several locations or pack kits?

Yes. We can ship your whole order to one address, or pack items into kits and send them to each recipient. Everything ships with tracking within the United States. When you ask for a quote, tell us about how many addresses there are and where they are, and we’ll include estimated shipping. We’ll ask for the full recipient list when you’re ready to order.

Our organization is tax-exempt. How does that work?

Send us a valid sales tax exemption certificate before we invoice. The easiest time is with your quote request. Without one, we charge sales tax where it applies, based on the delivery address. Sales tax is always shown on its own line.

Can we pay by invoice or with a purchase order?

Approved organizations can pay by invoice, on the terms shown on the invoice. We also accept credit and debit cards, ACH bank transfer, domestic wire transfer and checks. Nothing is charged on this website. It only collects quote requests. If your organization uses purchase orders, enter the PO number in the Purchase Order Number field when you send your quote request, or email it to [email protected].

Do you also do printing, like business cards, brochures and signs?

Yes. Printing isn’t part of this catalog, but we print business cards, stationery, brochures, postcards, booklets, signs, banners, labels and event pieces, designed by our team or printed from your files. Tell us what you need, and we’ll quote it.

Have a question we didn’t answer? Email [email protected] or reach us at (770) 769-5518.